BE ADVISED: All updates related to your Support Request will be communicated to you via the email address tied to your order number. Please be sure to continually monitor that email account for status updates, information requests, and more.
A matching order could not be found.
Please confirm the Order Email Address and Order Number entered match the information shown on your Order Confirmation Email.
NOTE: Orders placed within the last 24 hours or with an “Awaiting Payment” or “Pending” status may not yet be available in our support system.
Need to cancel or modify a recent order? Please email
sales@bbwheels.com
as soon as possible.
| Product | Item Description | Shipping / Tracking Details | Ordered Qty | Issue Qty |
|---|
Your order contains Guaranteed Delivery! This means you can report delivery failures for items that end up lost, damaged, or stolen during shipment. It is advised to report a Guaranteed Delivery failure.
Report a delivery failure!We're sorry to hear that your item(s) are damaged. To help resolve this situation as quickly as possible, photos are required.
Use the upload feature below to send photos of the following:
WHEEL NOTE: minor scratches and/or scuffs to the backside or barrel, that will not be visible after installation, are a normal result of the manufacturing process and are not considered damage.
Please use the Additional Details field to thoroughly explain the damage noticed on your item(s).
We're sorry to hear that your item(s) are missing. To help resolve this situation as quickly as possible, please use the Additional Details field to thoroughly explain the circumstances surrounding your missing item(s).
If you have screenshots or photos that would prove helpful to us when investigating your missing item(s), please upload those with your Support Request.
NOTE: If you ordered a Ceramic Coating Kit, Hub Rings, Lug Nuts, or TPMS and did not receive them or received the wrong product, please upload a photo of the packing slip, if available.
We're sorry for the issue surrounding your item(s). To help resolve this situation as quickly as possible, photos are required.
Use the upload feature below to send photos of the following:
Please use the Additional Details field to thoroughly explain the situation surrounding the incorrect item(s).
RUNOUTS NOTICE: In out-of-round situations, it is necessary for our team to review the tire and/or wheel lateral and radial runouts. We recommend going to a shop that uses Hunter Road Force Machines to receive accurate runouts. The runouts can be uploaded below. If you do not have copies of the runouts from the shop, please request them and send them by email as soon as possible.
You can still submit your Support Request without the runouts. However, please be aware that we will not be able to assist until we receive them.
Please use the Additional Details field to thoroughly explain the situation being experienced with your item(s).
We're sorry for the issue surrounding your item(s). To help resolve this situation as quickly as possible, a detailed explanation of what is going on as well as photos can be helpful.
Use the upload feature below to send photos, if applicable.
Please use the Additional Details field to thoroughly explain the situation with your item(s).
We're sorry for the issue surrounding your item(s). To help resolve this situation as quickly as possible, photos are required.
Use the upload feature below to send photos clearly showing where the item(s) do not fit your vehicle. Include enough of the surrounding area to help us better understand the issue.
Please use the Additional Details field to thoroughly explain the fitment situation surrounding your item(s).
BE ADVISED: Items must be returned with a pre-requested RMA Number*, all original packaging, paperwork and parts in new and unused condition to be eligible for a refund. If your item(s) are deemed eligible for return, submitting this Support Request acts as a request for an RMA Number.
All returned products require a 25%** restocking fee. Additional information on how the restocking fee is calculated. can be found on our Return Policies page. The customer is also responsible for return shipping costs.
Please use the Additional Details field to further explain the reason for your return, if applicable.
Thank you for notifying us about receiving extra items!
Please use the Additional Details field to further describe the extra item(s) received so we can investigate. Including information about what type of product it is as well as any part numbers on the packaging is helpful.
| Product | Item Description | Shipping / Tracking Details | Ordered Qty |
|---|
Most orders / products are shipped by FedEx, some are delivered by UPS, and larger accessories, wheels, or tires may be freight shipped. Tracking updates can be viewed on the carrier's website by using the tracking number(s) listed.
If the table above does not contain the information you are looking for, please use the Additional Details field to explain how we can assist.
If you need to change or cancel your order, you should submit a Support Request but must also call us as soon as possible. Orders move through our system quickly. If your order has been entered into our fulfillment system, placed for shipment, is on a delivery truck, is in-transit for delivery, or has already been delivered, we cannot cancel or modify it.
If your order is not in one of the internal or shipping carrier statuses mentioned above, efforts will be made to cancel it. However, if your order is unable to be stopped and you would still like to return your purchase, standard return shipping costs and restocking fees will apply. Again, it is very important that you call us along with submitting this Support Request.
When you click Submit, your Support Request will be sent to our Customer Service team for review. Our team reviews requests in the order received during regular business hours, Monday–Friday.
Additional Details